After-sales Service
01.Technical guidance service
Scientific communication
Analyze the customer's personalized design plan, provide systematic process analysis, technical consulting and other services, and provide different colors, product combinations and other product configurations according to the customer's design needs.
Program optimization
Relying on scientific methods, adopting rigorous processes, after communicating with customers and jointly considering to provide reasonable decorative curtain wall panels and their system technical installation plans.
Technical guidance
Professional and technical personnel provide services such as evaluating project construction recommendations, personalized design and construction plans, load and structure calculations, detailed processing design, construction and installation drawings, and installation guidance.
02.After-sales service guarantee
While providing customers with high-quality products, we focus on the "customized" and "low-loss" supply model to provide customers with various professional pre-sales and after-sales services to achieve customer satisfaction goals.
Product information: product technology, specifications and test reports
Engineering consulting: demand analysis, calculation of material usage and budget
Scheme design: scheme options and design deepening and changes
Installation guidance: construction personnel training, on-site guidance
Maintenance: maintenance operation manual and training guide
03.Service concept
Care
A cordial service gesture like a family member
The smallest unit of society is the family. Treating customers like a family is the first step in caring for our customers.
First consider the customer and consider the problem from the customer's perspective. This is the art of caring.
We have always adhered to a dedicated service attitude.
Responsibility
Honest and responsible, fast and timely service
We are not people who do great things, but people who listen to customers and take great responsibilities.
In order to ensure the best from reception negotiations to after-sales service, we implement strict training and certification procedures.
We insist on listening to the voices of our customers, improving insufficient services in a timely manner, and reflecting a responsible attitude towards customer satisfaction.
Trust
Maintain a loyal service spirit to customers
The group has reliable technology, more trustworthy honesty and sincerity.
The reason why we are trusted is because we are family members of our customers, not just building materials suppliers.
Shandong Rekton Metal Products Co., Ltd.
Address:Xinzhai Street, Linqu County, Weifang City, Shandong Province
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